Shipping policy

Last updated: August 12, 2026

Every CreepTee order is made to order — nothing sits in a warehouse waiting to haunt you. Here's exactly what happens after you hit checkout.


Order Processing

Orders are processed within 1 business day of being placed. Once processing begins, your order enters production.

Production time: 2–5 business days.

Because each piece is printed to order, we don't ship same-day. We'd rather take a few extra days and send you something that doesn't crack after two washes.

Orders placed on weekends or holidays begin processing the next business day.


Delivery Times

Estimated delivery once your order ships:

Destination Estimated Transit
United States 3–5 business days
Canada 5–12 business days
United Kingdom & Europe 6–14 business days
Australia & New Zealand 8–16 business days
Rest of world 10–30 business days

Total time = production (2–5 business days) + transit. Most US orders land within 5–10 business days of ordering.

These are estimates, not guarantees. Carriers occasionally have their own agenda.


Shipping Rates

Shipping is calculated at checkout based on your destination and order size. The exact amount is shown before you pay — no surprises after the fact.

Free standard shipping on US orders over $75.


Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves us. If it's been more than 7 business days since you ordered and you haven't heard anything, check your spam folder first, then email us at hello@creeptee.com.

Tracking can take 24–48 hours to show movement after it's generated. That's normal.


Multiple Items, Multiple Packages

Ordered a few different pieces? They may arrive in separate packages on different days. Different items finish production at different times, and we ship each one the moment it's ready rather than holding your whole order hostage.

You'll receive separate tracking for each shipment. You're not charged extra for this.


Wrong Address

Please double-check your shipping address at checkout. If your package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipment — reshipping costs are the customer's responsibility.

Need to fix an address? Email hello@creeptee.com immediately. We can usually update it if the order hasn't entered production yet (roughly within a few hours of ordering). After that, it's out of our hands.


Lost or Stolen Packages

If tracking shows delivered but the package isn't there, please:

  1. Check with neighbors and around your property
  2. Confirm the address on your order confirmation
  3. Contact your local carrier with the tracking number

CreepTee isn't responsible for packages marked delivered by the carrier or stolen after delivery. That said — email us. We'll do what we can to help you chase it down.

If tracking shows no movement for 14+ business days, contact us and we'll open an investigation and make it right.


Customs, Duties & International Orders

International customers may be charged import duties, taxes, or customs fees by their country. These are not included in your order total and are the customer's responsibility.

We don't control these charges and can't estimate them in advance. Contact your local customs office if you need specifics.

Packages refused at customs and returned to us are subject to our standard return policy, minus shipping costs.


Delays

Weather, holiday volume, carrier backlogs, and general chaos can push timelines. During peak season (November–December), add 3–7 business days to all estimates.

We'll always tell you if something's running behind.


Questions?

Email hello@creeptee.com — we typically respond within 1–2 business days.

Please don't send returns without contacting us first. See our Return Policy for instructions.